Returning your order

21RUN gives you no less than 60 days to return your purchase. Please make sure that we receive a returned item within this time frame. The 60 days start on the date of purchase.

Download Return Form


How to return (part of) your order

return_form_step_1_icon Make sure all items are unused and undamaged. All labels should stay attached.
return_form_step_2_icon Wrap the product(s) carefully in a proper bag or box.
return_form_step_3_icon Download the return form, fill it out and add it to the package.
return_form_step_4_icon Choose your preference of shipping and sent it to:
21RUN, Attn: Customer Service, Albaststraat 1, 1812 SB Alkmaar, The Netherlands
return_form_step_5_icon Keep the tracking number until 21RUN receives your package.


Terms and conditions of returning an order

  • Please keep in mind that goods are returned to us at your expense and that you are responsible for organising the shipment of the items yourself.
  • 21RUN gives you 60 days, starting from your date of purchase, for returning a product.
  • In case you have received a damaged or incomplete product, please contact [email protected] before returning the product.
  • The refund will always be initiated as soon as possible and always within 10 days after receipt.
  • The purchase amount will always be transferred back in the same way the order was paid.
  • Products that have actually been used cannot be returned. Trying on products and returning them because they are not the right size is of course permitted.
  • A returned product should still be in new condition, clean (but unwashed) and undamaged.
  • A returned product has to be packed in the original packaging and all labels should be attached.
  • For hygiene reasons, products from the underwear category (with the exception of bras) cannot be returned.
  • Please always pack a product in a proper bag or box besides the original packaging.
  • In case the criteria above are not met, 21RUN can charge extra costs.