Returning Your Order

21RUN gives you no less than 60 days to return your purchase. Please make sure that we receive a returned item within this time frame. The 60 days start on the date of purchase.



Make sure all items are unused and undamaged. All labels should stay attached.

Wrap the product(s) carefully in a proper bag or box.

Download the return form, fill it out and add it to the package.

Choose your preference of shipping and sent it to:
21RUN, Attn: Customer Service, Albaststraat 1, 1812 SB Alkmaar, The Netherlands

Keep the tracking number until 21RUN receives your package.

Terms and conditions of returning an order

  • Please keep in mind that goods are returned to us at your expense and that you are responsible for organising the shipment of the items yourself.
  • 21RUN gives you 60 days, starting from your date of purchase, for returning a product.
  • In case you have received a damaged or incomplete product, please contact [email protected] before returning the product.
  • The refund will always be initiated as soon as possible and always within 10 days after receipt.
  • The purchase amount will always be transferred back in the same way the order was paid.
  • Products that have actually been used cannot be returned. Trying on products and returning them because they are not the right size is of course permitted.
  • A returned product should still be in new condition, clean (but unwashed) and undamaged.
  • A returned product has to be packed in the original packaging and all labels should be attached.
  • For hygiene reasons, products from the underwear category (with the exception of bras) cannot be returned.
  • Please always pack a product in a proper bag or box besides the original packaging.
  • In case the criteria above are not met, 21RUN can charge extra costs.