Returning Your Order
21RUN gives you no less than 60 days to return your purchase. Please make sure that we receive a returned item within this time frame. The 60 days start on the date of purchase.
HOW TO RETURN (A PART OF) YOUR ORDER
![](https://images.21run.com/wysiwyg/CMS_Pages/Return_page/return-1.png?auto=format&cb_ts=1675675617&fit=crop&s=fad66cbd836a1e9df849dfe72429b44c)
![](https://images.21run.com/wysiwyg/CMS_Pages/Return_page/return-1.png?auto=format&cb_ts=1675675617&fit=crop&s=fad66cbd836a1e9df849dfe72429b44c)
Make sure all items are unused and undamaged. All labels should stay attached.
![](https://images.21run.com/wysiwyg/CMS_Pages/Return_page/return-2.png?auto=format&cb_ts=1675675617&fit=crop&s=8ef389b393cd94c1586351f3d3c23187)
![](https://images.21run.com/wysiwyg/CMS_Pages/Return_page/return-2.png?auto=format&cb_ts=1675675617&fit=crop&s=8ef389b393cd94c1586351f3d3c23187)
Wrap the product(s) carefully in a proper bag or box.
![](https://images.21run.com/wysiwyg/CMS_Pages/Return_page/return-3.png?auto=format&cb_ts=1675675617&fit=crop&s=821b46acf9abb8931542fa23c3a6a7e7)
![](https://images.21run.com/wysiwyg/CMS_Pages/Return_page/return-3.png?auto=format&cb_ts=1675675617&fit=crop&s=821b46acf9abb8931542fa23c3a6a7e7)
Download the return form, fill it out and add it to the package.
![](https://images.21run.com/wysiwyg/CMS_Pages/Return_page/return-4.png?auto=format&cb_ts=1675675617&fit=crop&s=dc09fa975be1a23180022f95b7699f45)
![](https://images.21run.com/wysiwyg/CMS_Pages/Return_page/return-4.png?auto=format&cb_ts=1675675617&fit=crop&s=dc09fa975be1a23180022f95b7699f45)
Choose your preference of shipping and sent it to:
21RUN, Attn: Customer Service, Albaststraat 1, 1812 SB Alkmaar, The Netherlands
![](https://images.21run.com/wysiwyg/CMS_Pages/Return_page/return-5.png?auto=format&cb_ts=1675675617&fit=crop&s=abe07607276bf378de1fe2659246128d)
![](https://images.21run.com/wysiwyg/CMS_Pages/Return_page/return-5.png?auto=format&cb_ts=1675675617&fit=crop&s=abe07607276bf378de1fe2659246128d)
Keep the tracking number until 21RUN receives your package.
Terms and conditions of returning an order
- Please keep in mind that goods are returned to us at your expense and that you are responsible for organising the shipment of the items yourself.
- 21RUN gives you 60 days, starting from your date of purchase, for returning a product.
- In case you have received a damaged or incomplete product, please contact info@21run.com before returning the product.
- The refund will always be initiated as soon as possible and always within 10 days after receipt.
- The purchase amount will always be transferred back in the same way the order was paid.
- Products that have actually been used cannot be returned. Trying on products and returning them because they are not the right size is of course permitted.
- A returned product should still be in new condition, clean (but unwashed) and undamaged.
- A returned product has to be packed in the original packaging and all labels should be attached.
- For hygiene reasons, products from the underwear category (with the exception of bras) cannot be returned.
- Please always pack a product in a proper bag or box besides the original packaging.
- In case the criteria above are not met, 21RUN can charge extra costs.