Delivery

There may be a delay with DHL, and they may indicate that your package will be delivered within 1 or 2 days. In this case, please wait for these 1 or 2 days, as we cannot take any action before that.

If your order still hasn’t been delivered after that, please contact our customer service.

If your track & trace shows that your order has been delivered, but you haven’t received it, you can take the following steps:

• Check the delivery location in your track & trace. DHL may have delivered the package to a DHL service point or to your neighbors.
• Ask your nearby neighbors if they have received your package.

If you’ve checked the above and still haven’t found your order, please contact our customer service within 48 hours of the original delivery date. We will be happy to investigate this for you.