Delivery

There may be a delay with DHL, and they may indicate that your package will be delivered within 1 or 2 days. In this case, please wait for these 1 or 2 days, as we cannot take any action before that.

If your order still hasn’t been delivered after that, please contact our customer service.

If your track & trace shows that your order has been delivered, but you haven’t received it, you can take the following steps:

  • Check the delivery location in your track & trace. DHL may have delivered the package to a DHL service point or to your neighbors.
  • Ask your nearby neighbors if they have received your package.

If you’ve checked the above and still haven’t found your order, please contact our customer service within 48 hours of the original delivery date. We will be happy to investigate this for you.

Delivery to

Delivery partners

Delivery time

If ordered before

Austria

DHL & Österreichische Post 3 working days 23:00
Belgium DHL & Bpost 1 working day 17:00
France DHL & Colis Privé 3 working days 17:00
Germany DHL 2 working days 23:00
Ireland DHL & Irish Post (An Post) 2 working days 17:00
Italy DHL 2-4 working days 17:00
Luxembourg DHL & Post Luxembourg 1 working days 17:00
Netherlands DHL 1 working days 23:00
Portugal DHL 5 working days 17:00
Spain DHL 4 working days 17:00

Delivery to

Delivery costs

Austria

€7,95 for orders below €80, free for orders above €80
Belgium €4,95 for orders below €50, free for orders above €50
France €6,95 for orders below €80, free for orders above €80
Germany €4,95 for orders below €80, free for orders above €80
Ireland €6,50 for orders below €80,
free for orders above €80
Italy €11,50
Luxembourg €6,50
Netherlands €3,95 for orders below €50, free for orders above €50
Portugal €14,95

Spain

€14,95