Orders

Once your order has been placed, you will receive an order confirmation. If you did not receive an order confirmation, it may have ended up in your spam folder. If this is not the case, please contact our customer service.

If you are unable to place an order, please contact customer service. We can then help you complete the order. Please note that in this case, it is useful if you have already created an account.

To cancel or change your order, we recommend that you contact our customer service by phone or chat as soon as possible.  

When choosing your size, you can consult a size chart. Click on "View size chart" at the top right. For shoes, the length of the insole is indicated in centimeters. To find the right size for you, measure the length of your foot and add 0.50–1.00 cm. This gives you the length you would need. 

In our confirmations, we always communicate the US size (and not the EU size). The ratio of US size to EU size may vary slightly from brand to brand. 

We therefore recommend that you always consult the size chart and the length of the insole for the correct size.