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21RUN of course continues to deliver you the best and latest running products and provide you with the best advice. To minimize the risk of infection we have taken measures and adapted the way we approach our work. At the same time, the demand for running shoes and gear is especially high right now. This might lead to longer waiting times or delivery delays, for which we ask for your understanding.

Read more about our Covid-measures on this page.

We are Runstoppable!

Our way of working at 21RUN

We guide, support and motivate you!! 21RUN is still doing everything possible to provide you with your running equipment. What does our adapted way of working mean for you as a 21RUN customer?

Quality and service

  • 21RUN’s customer service is currently experiencing many additional queries. Because of this waiting might take longer than usual. This also applies to replying to your e-mails. We apologise for this and ask for your understanding.
  • 21RUN works together with the service provider Deutsche Post DHL. And this company, too, adapts to the recommendations of the responsible authorities (above all Robert Koch Institute) in order to minimize the risk of infection for customers and employees. You can find out more about this here.
  • The increased workload at DHL can lead to delivery delays, which we unfortunately have no influence on.
  • In our company and warehouse, we work at home and in smaller teams as much as possible to reduce the risk of infection. In some individual cases, this might also affect the delivery time of orders.

Do you still have questions about running, certain products or your order? Our customer service will be happy to help you!